Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of tronicsmerch.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***o –
I arrive very fast excellent service in shipping and delivery Even though the product is a little big Thanks to the 100% reliable store
J***S –
Works perfectly
R***s –
Like the site for the tracking to know when will get the product came well packed. arrived on time and the sound is loud. recommend the site and also because you will not regret.
O***o –
Today Dec 15th I received the order, good packed and it only took 18 days to arrive, I tested them and with the load that came they worked 2.5 hours of uninterrupted audio, very good sound and high volume. I recommend them
G***m –
Very good price, got everything right and very fast, recommend the store!
C***s –
Thank you very much, the shipment very fast. It meets the described. They work well.⭐⭐⭐⭐⭐
U***r –
Packed well. In Ukraine it reached 30 days, the sound is good. thanks to the store.
V***v –
It came in a month, I recommend the store. The sound is excellent, the charge is enough for 2 hours. Health seller 🙂
J***a –
Excellent Product, good sealing, comes complete two headphones, loaded, fully functional
M***z –
They arrived well, just what I expected. Thank you
A***t –
Great, a little delayed delivery, but this is not the main thing. Ordered black and white. White is completely serviceable, Black turned out to be defective. One earphone is constantly on, the 2nd does not work at all
I***i –
Got two days ago, everything suits, the sound is normal, while everything works. charges quickly
A***r –
Very good product sounds good